Refund Policy

  1. Refund Timelines

    Your refund will be processed within 5 business days from the date of approval.

    If you experience any delays in receiving your refund, please don’t hesitate to contact us at [email protected]

  1. Replacement Order Confirmation

    Upon approval, you will receive confirmation of your replacement order within 5 business days.

    Kindly allow an additional 5 days for order fulfillment before we can provide you with a new tracking number.

  1. Payment Security

    For your security, all transactions, including refunds, will be processed through PayPal.

    Refer to our Billing Terms & Conditions for comprehensive information on payment processes.

Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to

4973 Winewood Village Dr, Colorado Springs, CO 80917, United States

Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

    To return your product, you should mail your product to following address:

4973 Winewood Village Dr, Colorado Springs, CO 80917, United States

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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